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Cancellation policy

Cancel your registration

We require a 14 day cancellation notice prior to the scheduled course start.

Planning ahead is very important to us when it comes to booking the swimming pool, arranging groups, and securing swimming instructors. Our limited availability of courses also means that you could be taking someone else’s place in the course.

If you cancel your participation less than 14 days from course start we are not able to offer a refund. It you have an urgent matter, please contact your Insurance company for compensation.

Missed a lesson

What If I Need to Miss a Lesson? You can make up one lesson at a later date.

Please write to us so we can find a suitable time and date for you to make up your lesson. Bear in mind that the scheduling of the make up lesson is dependent on the availability of courses at any given time.